Delivery & Returns

Standard Delivery:

Our standard delivery charge for orders under £40 is £3.50.

Standard delivery is FREE for all orders over £40.

Standard delivery is also FREE if you live in Dorset with any of the following postcodes: BH31, BH22, BH21, BH18, BH17.

We use Royal Mail 2nd Class or Hermes for our standard UK deliveries.

With this service you can expect your parcel to be delivered within 5 working days.


Express Delivery:

Whatever the cost of your order, if you would like to receive it sooner, you can choose our £5.00 express option.

We use Royal Mail 1st Class for our express UK deliveries.

With this service you can expect your parcel to be delivered within 3 working days.

If you would like a special service such as guaranteed next day delivery please contact us to arrange this before placing your order.


International delivery:

We may be able to fulfill international orders. Please contact us if you live overseas and are interested in placing an order.


Should your order be delayed for some reason, we will contact you.

Please check your order as soon as it arrives and contact us immediately if anything is missing or faulty.



You can cancel your order within 14 working days of receipt of your goods by contacting us.

Please let us know whether you would like to exchange your items, or if you would like a refund.

Goods being returned are sent at your own cost and risk.

Items must be unused and unwashed and be sent along with any original packaging.

Please include your name and address, original order number, a list of the items being returned and the reason for the return.

If you wish to exchange any items, please list what you’d like to be sent to you. If there is any cost difference, we will be in touch to organise this.

Provided we receive the returned goods within 60 days from your original order we will process your refund or exchange within 14 days.

In the unlikely event that any goods reach you faulty or damaged, we will be happy to send you a replacement and will cover your return postage costs.

When returning, please send to:

Calma Nappies

1 Lower Street




BH21 5AH

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